This Privacy Policy explains how RUDVED AUTOMOBILE INDIA PRIVATE LIMITED, operating under the brand name Rudved EV, collects, uses, stores, and protects your personal information.
1. Information We Collect
We may collect the following information when you visit our website or contact us:
- Name
- Mobile number
- Email address
- Company name
- City and location
- Product or service inquiry details
- Website usage information
2. How We Use Your Information
We use your information for the following purposes:
- To respond to your inquiries
- To provide product quotations
- To offer EV charger consultation and installation support
- To improve our products, services, and website experience
- To send updates, offers, or business communication
- To comply with legal and regulatory requirements
3. Sharing of Information
We do not sell or rent your personal information. However, we may share your information with authorized employees, service partners, installation teams, payment providers, or legal authorities when required.
4. Data Security
We take reasonable security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online transmission method is completely secure.
5. Cookies
Our website may use cookies to improve user experience, analyze website traffic, and understand visitor behavior. You may disable cookies through your browser settings.
6. Third-Party Services
We may use third-party tools such as analytics, payment gateways, advertising platforms, or embedded services. These third parties may collect information as per their own privacy policies.
7. Marketing Communication
By submitting your contact details, you agree to receive calls, emails, WhatsApp messages, or SMS related to our products and services. You may request to stop receiving such communication at any time.
8. Data Retention
We may retain your information as long as necessary for business, legal, accounting, or service-related purposes.
9. Your Rights
You may request access, correction, or deletion of your personal information by contacting us through the official contact details available on our website.
10. Children’s Privacy
Our website and services are not intended for children below 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
13. Refund Policy
At Rudved EV, we strive to provide high-quality products and services. Refund requests will be considered only under specific circumstances and subject to our review and approval.
- Refunds may be applicable if an order cannot be fulfilled due to reasons attributable to Rudved EV.
- Once approved, refunds will be initiated through the original payment method and are generally credited within 5–7 business days, depending on banking and payment provider processing times.
- Products that have been installed, used, damaged, or customized may not be eligible for a refund.
- Refund eligibility may vary depending on the product, service, installation status, and contractual terms.
- Customers must contact our support team with relevant order details to initiate a refund request.
14. Cancellation Policy
Customers may request cancellation of orders or services subject to the terms mentioned below:
- Order cancellation requests must be submitted before product dispatch or installation scheduling.
- Once installation work has commenced or products have been dispatched, cancellation may not be permitted.
- Any cancellation charges, if applicable, will be communicated to the customer at the time of cancellation.
- Rudved EV reserves the right to cancel an order due to product unavailability, incorrect pricing, payment issues, or other operational reasons.
- In cases where Rudved EV cancels an order after payment has been received, the eligible amount will be refunded as per the Refund Policy.
Last Updated: 17 June 2026
